Norman Garcia
Customer Success Manager @MyAdvice
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WORK HISTORY
Customer Success Manager @MyAdvice
Lehi, UT, US
Working with doctors to improve their website presence, social media presence, improving the SEO and Paid Media influence to drive business to the organization.
EDUCATION
Brigham Young University
Bachelors, Spanish Language and Literature
SKILLS
ABOUT NORMAN GARCIA
Customer Success is my passion! I work closely with customers looking for software solutions to their problems. This involves being a trusted advisor and an advocate for the customer, building relationships. I love it when I can be a hero for the customer, providing solutions that will benefit them. A happy customer brings me joy and fulfilment.With 8+ years of experience as a Customer Success Manager, I am committed to helping customers with software adoption, expansion, retention and renewals. In my free time, I enjoy playing basketball, working out or watching movies.PROFESSIONAL CAREER HIGHLIGHTS:• Spearheaded a pivotal project as Team Lead, transitioning customers from a discontinued product to a new solution, achieving an impressive conversion rate of over 80%, surpassing the target by 20% for over customers. • Fostered deep relationships with client accounts through personalized management to analyze and recommend utilization, significantly boosting retention rates by 75% and ensuring an elevated level of client satisfaction. • Received the President’s Club award for being the top team member for retention, referrals, and expansion.EXPERTISE: retention, adoption, expansion, team leadership, onboarding, training, SaaS, logistics, project development, marketing, sales, renewals, contract negotiationsCertifications: Customer Success Foundations, AI Essentials, Marketing Tools SEO, Managing Brand Reputation, SEO Essentials, On-Page SEO and AI, Off-Page SEO and AI, Technical SEO and AI. Software: Salesforce, Gainsight, Planhat, Zendesk, Outreach, Tableau, Domo, Jira.
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