Abigail Sanderson
Customer Success Team Lead @MyAdvice
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WORK HISTORY
Customer Success Team Lead @MyAdvice
Denver, CO, US
Led a team of up to four Customer Success Managers, responsible for recruitment, performance evaluations and driving team success in OKRsCreated and executed a digital marketing strategy for over 80+ key accounts with the aim of client growth and retention, achieving a 98% average monthly retention rateDelivered over in individual upsold revenue, earning 35% of the quarterly team KPI since January of 2021
EDUCATION
Miami University
Bachelor's degree, Professional, Technical, Business, and Scientific Writing
Miami University
Bachelor of Science (B.S.), Strategic Communications
Miami University
Bachelor’s Degree, English-Professional Writing
Miami University
Bachelor of Arts, National Security Policy Studies
Lake High School
High School, General
SKILLS
ABOUT ABIGAIL SANDERSON
Customer Success leader with 8+ years in B2B SaaS driving retention, expansion, and operational scale. Currently lead and develop a team of Customer Success Managers while overseeing a portfolio representing 15% of total company ARR.Increased gross revenue retention from 92% to 98% within six months through proactive retention frameworks and structured engagement strategies across 80+ strategic accounts. Generated $65K+ in expansion revenue while maintaining a 98% average monthly retention rate.Passionate about building scalable systems, including performance scorecards, OKR frameworks, and growth tracking dashboards adopted company-wide, to improve forecasting visibility, accountability, and long-term customer value.
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