Norbert Hadzewicz

Product Manager - Global Support Site @VELUX

Warsaw, PL

Acting as Product Manager for the global support site, defining and driving the product vision to meet customer needs while aligning with company objectives and strategy• Leading continuous design enhancement of customer journeys, incorporating innovative technologies such as AI chatbots, voice search, and personalization to improve self-service experience• Gathering, aligning, and prioritizing requirements with cross-functional stakeholders across regions and business units• Translating business and customer needs into clear product backlog items (user stories, expected outcomes, acceptance criteria)• Owning and managing a dynamic product roadmap and product backlog, ensuring prioritization and timely delivery of high-quality features within scope and budget• Driving global rollout and adoption of new site features and enhancements across multiple markets• Analyzing support site and content performance and identifing and prioritizing improvements• Managing the end-to-end support content lifecycle, ensuring accuracy, accessibility, localization, and governance• Continuous improvement based on feedback loops with customers and internal teams based on the data insights and feedback

AGH University of Krakow

Software Development Methods

Krakow University of Economics

Master of Arts (M.A.), Marketing