Nora Ereifej
Nps Manager - Samsung @OSL Retail Services
Signup · Get unlimited contacts
WORK HISTORY
Nps Manager - Samsung @OSL Retail Services
Mississauga, ON, CA
EDUCATION
Wayne State University
MA in Conflict Studies and Communication, Conflict engagement
Wayne State University
Master of Arts (MA), Peace Studies and Conflict Resolution
Wayne State University
Bachelor's degree, Political Science and International Relations
ABOUT NORA EREIFEJ
Specialties:+ Team Building & Development + Strategic Planning & Execution + Cross-Functional Engagement + Project Management + Client Relationship Management + Profitable, Sustainable Business Growth + Operations Coordination & Oversight + Loyalty & Retention Enhancement ofessional Experience + KPI, Budget Definition & Management + Staff Supervision, Coaching & Training + Sales Reporting & Market Intelligence + SaaP, CRM and Salesforce I am an innovative and dynamic retail leader with 15 years of demonstrated experience leading change and building a customer-centric culture. Proven track record leading teams to year over year in top line sales and profit growth. A mentor known for developing talent, coaching, motivating and inspiring teams across all Nordstrom channels to deliver exceptional customer service. Lead the transitioning from a customer service department to a kiosk, keeping customers\' habits in mind; created a curbside pick-up that generated an additional $50k in revenue sales Leveraged advanced customer insights analysis to deliver seamless and relevant customer experience, which grew store volume by $1M in one year. Analyzed KPIs/P&L budget performance and analytics for $100M store. Conceptualized trained and marketed innovation of loyalty program, which expanded customer base by over 40K in one year.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.