Noel King

Desktop Engineer Ii @Hawaiian Airlines

US

Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones.• Install and support PC, laptop and mobile hardware and software.• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

The University of North Dakota

BS, Computer Science