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Natalie Leniski
Senior Product Manager @Ren
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WORK HISTORY
Senior Product Manager @Ren
Indianapolis, IN, US
Ran sole team for product line that managed internal processing systems responsible for over $2B in charity grants. Team also supported external charity portal that grew almost 50x in under 2 years. Lead the design and execution of product tours and AI chatbot, effectively reducing customer service inquiries by 85%. Implemented AI analysis of charity IRS data to further complete the charity profiles, which made them easier to find in searches and increased accuracy for charity vetting over 20%. Automated 90% of our product release management processes using AI assisted release notes and applications to complete additional Agile documentation.Drove feature completion on scaling grant ACH processing that increased electronic payments over 10x in one year. Oversaw switch from home grown identity management to well-known industry leader to allow users more secure access while also providing additional flexibility. Released additional successful enhancements with lead developers and architects with a focus on helping not only Donor-Advised clients but also charities.Started and ran Ren for Charities Advisory Board to facilitate user feedback, get direct market research, and improve the product stickiness level.
SKILLS
ABOUT NATALIE LENISKI
Scale-minded manager and skilled communicator transforming the way teams and clients…
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