Nitin Raj
Founder @Infinitin
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WORK HISTORY
Founder @Infinitin
Toronto, ON, CA
INFINITIN is a consulting firm that drives measurable business growth, operational efficiency, and employee engagement. I help organizations align people strategies with business priorities to solve challenges like employee turnover, post-acquisition integration, and scaling operations, delivering consistent results like 20-25% annual growth. Client 1: Boutique Hotel Chain – Improved operational efficiency and guest satisfaction by enhancing communication and collaboration across departments. Outcome: Increased operational efficiency in guest intake by 20% within 3 months, reduced miscommunication between departments by 25%, and boosted guest satisfaction, resulting in a 15% increase in Net Promoter Score (NPS).Client 2: Global Healthcare Provider – Led the development of a framework to measure organizational effectiveness and improve customer service quality. Outcome: Increased efficiency in patient intake by 20% in 3 months, reduced miscommunication by 25%, and improved patient satisfaction and retention, boosting NPS by 15%. Key Achievements: Improved hotel efficiency by 20%, boosting NPS by 15%. Enhanced healthcare provider\'s patient intake efficiency by 20%. Reduced miscommunication by 25%, boosting satisfaction and retention.
EDUCATION
Great Lakes Institute of Management
Master of Business Administration (MBA), Marketing, Data Analytics, Operations
Vivekanand Education Society's Institute Of Technology
Bachelor of Engineering (BE), Instrumentation Technology
SKILLS
ABOUT NITIN RAJ
I\'m the founder of INFINITIN, where we maximize your business growth, efficiency, and authentic people engagement. We accelerate your business priorities, tackle your toughest people challenges, and create momentum to attract, retain, and measure growth.Previously, I have set up two profitable multi-million dollar businesses across continents for my employers that now provides top management consulting, strategy, and delivery services to multiple F100 clients across industries. It was a great learning experience in the hindsight and drives me toward achieving this venture-EXPERIENCE: Consulting, Strategy, Enablement, Digital Transformation, Project Scoping, Planning, Technical Design and Architecture, Advisory, Mentoring, Finances, Market Research, Time & Effort, Resourcing, Development, Mentoring, Quality, Mentoring, Customer Experience, Estimation SKILLS: Consulting, Engagement Management, CEM Consultant, Medallia, Qualtrics, Business Analyst, Project Management, Techno-Functional Consulting, SDLC, Project Delivery, Delivery Manager, Requirements Analysis, Text Analytics, Business IntelligenceHIGHEST EDUCATION: MBA (Marketing Major - Analytics Minor), Great Lakes Institute of Management, Chennai, IndiaINDUSTRY: Retail, Insurance, Telecommunications, Consumer Electronics, eCommerce, High Tech, HealthcareBOOK A QUICK MEETING: https://calendly.com/infinitin/30min
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