Nithyapriyanka Kumarasamy Sfdc Agile

WORK HISTORY

EDUCATION

SKILLS

ABOUT NITHYAPRIYANKA KUMARASAMY SFDC AGILE

18 years of industrial experience, including 7+ years of experience in Salesforce. • Extensive experience working with business stakeholders to define and execute changes across the organization for multiple projects.• Strong declarative configuration experience in the Sales and Service cloud platforms.• Primarily responsible for delivering business values to the client by identifying and implementing solutions, meet project deadlines and accurately document the necessary requirements.• Certified Scrum Master (CSM), and Salesforce Certified Administrator, Sales Cloud and Service could Consultant. • Solid understanding of Scrum, Kanban and Agile principles• Experience in project planning, scoping and risks and issues management• Constantly led teams as Business Analyst by coordinating inputs from Product Owner, implementing requirements, Backlog refinement, Sprint planning, Sprint review and Retrospectives • Communicate client’s business requirements by constructing easy-to-understand data and process models.• Understand complex problems by exploring root causes and facilitate the evaluation of solutions to quickly and effectively solve customer issues• Lead as Business Manager in product development, testing and validation, risk assessment and optimize production efficiency of multiple product lines• Business and operations skills with excellent leadership and team management• High level of problem-solving, administrative, strategical, communication and interpersonal skills• Worked as a Privacy officer and rolled out changes on GDPR and Data Breach • Government, Healthcare, Not-for-Profit and Banking industry experience