Nitesh Kumar Shah

Information Technology Help Desk @Southeastern Louisiana University

Hammond, LA, US

Here at the IT Help Desk, I assist students by troubleshooting and resolving a wide range of technical issues over phone and in person. My responsibilities include providing timely solutions to technical support requests, monitoring network performance, and documenting issues through clear and detailed reports. This role has strengthened my problem-solving skills, technical knowledge, and ability to communicate effectively in a fast-paced support environment.