Nishant Srivastava
Customer Experience Specialist @Agoda
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WORK HISTORY
Customer Experience Specialist @Agoda
Delivering high-quality customer support for global travelers via voice, chat, and email channels•Handling booking-related queries, cancellations, modifications, and escalations with a customer-first approach•Ensuring adherence to company policies while providing effective and timely resolutions•Collaborating with internal teams to resolve complex customer issues and improve overall experience•Maintaining high CSAT, quality, and productivity metrics in a fast-paced environment•Demonstrating strong communication, empathy, and problem-solving skills in every interaction
EDUCATION
National Institute of Open Schooling (NIOS)
Secondary , Commerce
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Commerce - BCom
National Institute of Open Schooling (NIOS)
Senior Secondary , Commerce
ABOUT NISHANT SRIVASTAVA
Possible summary:I am a Customer Experience Specialist with over 3 years of experience supporting international customers, primarily in the travel domain. I specialize in handling complex customer queries with a calm, solution-oriented approach while ensuring a high standard of service across voice, chat, and email channels.Currently working with Agoda, I focus on delivering seamless travel support by assisting customers with bookings, cancellations, modifications, and escalations. My goal is to turn challenging situations into positive experiences by combining empathy, clear communication, and effective problem-solving.I take pride in maintaining strong performance metrics including customer satisfaction, quality, and productivity, while continuously learning and adapting in a fast-paced, global environment.I am passionate about growth, improving customer journeys, and contributing to organizations that value customer-centricity and innovation.
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