Abhishek Ghosh
Customer Experience Specialist @Agoda
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Specialist @Agoda
Gurugram, IN
Provide end-to-end customer support for booking, payment, and policy-related issues across global markets • Resolve customer concerns through clear communication, empathy, and structured problem-solving • Handle high-priority and escalated cases in line with company policies and SLAs • Coordinate with internal teams to ensure accurate and timely resolutions • Maintain service quality while managing high case volumes
EDUCATION
Supreme Knowledge Foundation
diploma, Mechanical Engineering
ABOUT ABHISHEK GHOSH
Customer Experience Associate at Agoda, supporting global customers by resolvingbooking, payment, and policy-related inquiries across a fast-paced, high-volume environment.In my current role, I focus on:• Delivering timely and empathetic customer support across global markets • Handling escalated and complex customer cases with accuracy and professionalism • Applying strong problem-solving skills to ensure effective first-contact resolution • Collaborating with internal teams to achieve positive customer outcomes Previously, I worked as a Subject Matter Expert at Amazon, where I supported frontlineassociates, handled complex queries, and contributed to quality and process adherence initiatives.I am passionate about customer experience, continuous learning, and building a strongfoundation toward CX Operations and Escalation Management roles. Skills: Customer Support | Global CX | Escalation Handling | Problem Solving | Process Adherence Open to learning, growth, and future opportunities in CX Operations
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.