Nisha Gupta
Technical Account Manager @Signifyd
Signup · Get unlimited contacts
WORK HISTORY
Technical Account Manager @Signifyd
Technical Account Manager specializing in API integrations and platform migrations across leading e-commerce platforms. Trusted advisor focused on solving complex technical challenges, driving seamless implementations, and delivering strong client outcomes.1. Lead end-to-end platform and payment processor migrations for enterprise merchants using Signifyd, integrating via REST APIs and platforms like Shopify, Magento, BigCommerce, and NetSuite.2. Serve as the primary technical advisor for merchants, resolving complex integration and production issues within an SLA of under 8 hours.3. Collaborate with Product and Engineering teams to escalate and resolve platform issues, improving system performance and client satisfaction.4. Perform data quality validation to ensure smooth migrations and help merchants improve order approval rates.5. Manage merchant onboarding and technical consultations, guiding clients through integrations and implementation processes.6. Create and maintain Confluence documentation detailing migration processes, best practices, and technical guidelines for internal teams.7. Deliver seamless technical operations, successful implementations, and exceptional client experience.
EDUCATION
National University
Master's degree, Computer Science
RCEW
B .Tech, IT
ABOUT NISHA GUPTA
Technical Account Manager |Senior Technical Support Specialist | Senior Software QA Engineer
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.