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Nilesh Menon
Strategic Business Lead Bfsi @Tata Consultancy Services
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WORK HISTORY
Strategic Business Lead Bfsi @Tata Consultancy Services
Warsaw, PL
Managing banking operations across services and business lines for one of the country’s largest banksDefine and manage SLAs and KPIs and look for ongoing opportunities to drive operational efficiency and effectiveness in our people operations functionSolutioning on RFP/RFIData Driven Insights: Dive into data to unveil key focus areas for improvement. Guide strategic decisions to enhance customer satisfaction, response and resolution times, and overall efficiency.Learning and Growth: Foster learning and growth among the team to break down knowledge silos and manage platform education across the organisation.Vendor managementLead and drive digital transformation for global client service delivery to realize benefits across the client journey, including process improvement, automation, tooling, development of insight to add value and ensuring that the new ways of working are adopted and appropriately embedded to realize the benefit of client and employee satisfaction. Drive consistency and standardization across global clients.
EDUCATION
Visvesvaraya Technological University
Mechanical Engineering
INSEAD
BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
ABOUT NILESH MENON
20 years of Process Management experience spanning across US, India, ASPAC and European geographies. Presently managing TCS relationship for a top tiered European Bank. A successful stand-up comedian performing across Europe in the spare time. Avid traveler, foodie and a self proclaimed Beer taster. Living in the beautiful city of Warsaw, Poland
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