Nilesh Kumbhar

WORK HISTORY

EDUCATION

ABOUT NILESH KUMBHAR

Hello!I\'m Nilesh Kumbhar, a Quality and Operations Specialist with 9 years of experience in US Annuity and Retired Investment plan. I specialize in working with clients to understand their requirements and standards of procedure, collaborating with multiple teams, and utilizing quality management tools to drive performance.My expertise in using 7 QC tools and 5 why analysis tool for quality management has allowed me to create various types of reports and dashboards in Power BI that I share with the management team using Power BI Service. I am responsible for meeting quality SLAs and managing workloads by allocating jobs to team members based on their abilities. I am also responsible for providing subject matter expertise advice and conducting product knowledge tests and assessments to improve business operations.As a proactive Specialist, I constantly identify areas where technical solutions would improve business performance and handle escalations and service-related issues by providing the right solution to clients. In addition, I ensure that my team follows health, compliance, and safety rules by conducting training for new hires and maintaining team governance data.I am a collaborative and goal-oriented professional who is passionate about delivering high-quality results. If you\'re interested in learning more about my experience and discussing potential opportunities, please feel free to connect with me.