Nikunj Gaur
Staff Inbound Product Manager @ServiceNow
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WORK HISTORY
Staff Inbound Product Manager @ServiceNow
EDUCATION
ESCP Business School
International Immersion Program, International Business
Uttar Pradesh Technical University
B.TECH, Information Technology
Indian Institute of Management Bangalore
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT NIKUNJ GAUR
Nikunj is a Product Leader with 12+ years of experience delivering enterprise-grade solutions that combine engineering depth, strategic clarity, and a relentless focus on user value.With roots in software engineering and a strong background in business transformation, he thrives at the intersection of systems thinking and product strategy. He has successfully led initiatives spanning ERP, SaaS platforms, and AI-powered applications—bringing structure to ambiguity and scale to innovation.Currently, he is driving key initiatives at ServiceNow to shape next-generation employee experiences using agentic AI and contextual automation.He brings-> A deep understanding of enterprise platforms, architecture, and integration-> The ability to distill complexity into clear product roadmaps and user journeys-> A sharp focus on real user problems and measurable business outcomes-> A collaborative approach to stakeholder alignment across tech and businessKnown for his execution discipline, user empathy, and calm under pressure, he is passionate about building impactful products that scale, last, and inspire.Outside of work, he is a people-first leader, curious learner, and enthusiastic home chef. Always open to exchanging ideas around product, AI, or transformation at scale.Core Competencies: Product Management | Enterprise Platforms | Agentic AI Experiences | Product Strategy | Scalable Architecture | UX and User-Centered Design | Agile Delivery | Cross-Functional Leadership | Digital Transformation | Stakeholder Management | SaaS
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