Nikki Alexander
Sr Salesforce Administrator @InfoTrack US
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WORK HISTORY
Sr Salesforce Administrator @InfoTrack US
Own Sales, Service, and Experience Cloud, and support Account Engagement for 2 SFDC instances- Manage end-to-end project lifecycle and configuration across 4 GTM teams- Partner with product, dev, and data teams to integrate and manage data flow between platforms- Identify and propose solutions for business problems, workflow improvements, and cost savings
EDUCATION
Texas State University
Bachelor's degree, International/Global Studies with a focus in Business Administration
LSU Shreveport
Master of Business Administration - MBA
ABOUT NIKKI ALEXANDER
I have a pup named Dexter, and he’s the best coworker for remote work.I am a 4X certified Salesforce Solutions Engineer and Revenue Operations Specialist with over 10 years of leadership experience in enterprise and start-up environments. I am passionate about change management, process improvements, and sales excellence with a focus on improving employee engagement. My portfolio includes SAAS companies, identity fraud protection, finance, Legal, and MRO. I focus on continued personal education to ensure ROI, lean management, and productive change for the companies and teams I work with. In my free time I enjoy training my puppy, playing the One Piece card game with friends, and performing Dungeons & Dragons Improv shows in local comedy clubs and Renaissance Festivals.Key Capabilities Include: Certified Salesforce Advanced Administrator, ServiceCloud & SalesCloud Consultant, Remote work, Consulting, Change Management, Sales Leadership, Operations, Project Management, Business Development, Strategic Planning, Time Management, Campaigns, SMS Generation, AI Integration, Stakeholder Management, Salesforce Implementation, Tech Support, Data Quality, Flows, B2B, B2C, nonprofit, AGILE, JAVA, LWC, Rest API,
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