Nikki Theohary
Director, Customer Experience @Slang AI
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WORK HISTORY
Director, Customer Experience @Slang AI
EDUCATION
Johnson & Wales University
Bachelor of Science, Restaurant Food and Beverage Management. Concentration: Sales and Marketing.
ABOUT NIKKI THEOHARY
I believe the best customer experiences are built the same way great meals are shared, with warmth, care, and everyone welcome at the table. My career in Customer Success has taken me through onboarding, account management, retention, and growth, but at the heart of it all is people.I bring a hospitality mindset into everything I do. For me, success isn’t just about efficiency or metrics (though those matter); it’s about creating moments where customers feel understood and supported. That same spirit shapes how I lead teams. I’m energized by connecting with others who believe in putting customers at the center and finding new ways to create lasting impact.
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