Stevens Rolles
Customer Success Manager @Slang AI
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WORK HISTORY
Customer Success Manager @Slang AI
NY, US
EDUCATION
Johnson and Wales University
Associate of Science (AS)
University of Florida
Bachelor of Arts (B.A.)
Florida International University
Master of Science (M.S.)
ABOUT STEVENS ROLLES
I began my career in restaurant operations, spending 25 years in full service and fast casual environments, including 10 years in restaurant management roles. During that time, I led high performing front and back of house teams in fast paced, high volume settings where guest satisfaction and operational precision were critical. These experiences shaped my leadership style and built a strong foundation in operational excellence, problem solving, team leadership, and delivering consistent results under pressure.Today, I bring that same operational mindset to Customer Success. With 7+ years of experience managing SaaS portfolios across SMB, Mid Market, and Enterprise segments, I partner closely with stakeholders to drive product adoption and long term customer value. I am known for proactive risk management, identifying potential churn signals early and turning them into opportunities for stronger engagement and lasting partnerships. Through consultative engagement and scalable Customer Success processes, I help organizations strengthen the core pillars of recurring revenue growth: retention, expansion (upsell and cross sell), and customer advocacy.
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