Nikki Mendoza

Director of Operations @Freedom Forever

CA, US

Lead end-to-end business operations across multiple divisions with accountability for financial performance, execution, and strategic outcomes. Oversee portfolio of 100+ concurrent projects, ensuring alignment with timelines, budgets, and operational targets. Directly manage 6-12 senior leaders while overseeing 350-500 employees across multiple locations. Drive enterprise-wide process improvements resulting in 22%+ efficiency gains and improved throughput. Partner with executive leadership to align operational strategy with revenue growth and organizational goals. Implement KPI frameworks and reporting systems to improve decision-making and accountability. Improve customer experience by reducing escalations and converting service challenges into positive outcomes.