Nikita Gole

Sales Coordinator @Icewarp

IN

Key Responsibilities: Sales Process ManagementSupport end-to-end sales process coordination.Track sales pipeline and ensure CRM hygiene and timely updates from the sales team.Facilitate proposal, quotation, contract creation, and follow-ups.Coordinate with the legal and finance teams for approvals and documentation. Customer CoordinationAct as the first point of contact for client communications post lead qualification.Manage customer onboarding in collaboration with sales, operations, and support teams.Ensure timely resolution of client queries and provide proactive updates.Schedule and coordinate meetings, demos, and customer reviews. Governance & ComplianceMonitor adherence to internal policies related to pricing, discounts, and deal approvals.Ensure that all documentation and customer records are compliant with company guidelines.Support the execution of audit trails, approval logs, and periodic compliance checks.Assist in implementing SOPs for the sales and business operations process. Reporting & AnalysisGenerate weekly/monthly sales and operations performance reports.Provide actionable insights to the Sales and Business Operations heads.Maintain dashboards for tracking KPIs like conversion rates, TATs, customer satisfaction, etc. Cross-functional CollaborationCoordinate between sales, marketing, finance, operations, and legal for seamless workflow.Support the team during product launches, campaigns, and customer events.Drive alignment between sales and back-office operations for smoother execution.Skills & Qualifications:Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).3+ years of experience in sales coordination, operations, or sales support.Proficient in CRM tools (e.g, Salesforce, HubSpot), Excel, and MS Office.Strong communication, coordination, and stakeholder management skills.Detail-oriented with an understanding of sales governance and business controls.

Welingkar Institute of Management

MBA Marketing , Marketing

S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

BMM, Marketing