Nikita Aggarwal
Senior Ai Engineer @Deutsche Telekom Digital Labs
Signup · Get unlimited contacts
WORK HISTORY
Senior Ai Engineer @Deutsche Telekom Digital Labs
Gurugram, IN
EDUCATION
Noida Institute of Engineering & Technology
Bachelor of Technology - BTech, Computer Science and Engineering
ABOUT NIKITA AGGARWAL
ABOUT MEHi, I’m Nikita - a Software Engineer with 5+ years of experience building scalable, AI-powered customer platforms cloud-native platforms across industries like eCommerce and telecom. My focus is on building resilient, production-grade systems that scale globally while delivering measurable business impact.🤖 DEUTSCHE TELEKOM | AGENTIC AI• Designed and built Agentic AI systems for Telekom’s customer care chatbot using LLM integration, prompt engineering, and multi-agent orchestration• Contributed to the OneBot platform and Eclipse LMOS framework, developing scalable backend services, AI orchestration layers, and LLM tool-calling capabilities• Implemented LLM-driven workflows, contextual memory, and API orchestration to automate telecom customer service journeys end-to-end• Powered 2M+ customer conversations across telecom support channels through scalable AI systems• Achieved a 90% deflection rate from human agents by improving intent resolution and automated task handling• Enabled ~$10M in operational cost savings through AI-driven automation• Contributed to a 150%+ increase in new orders by improving customer engagement via AI-powered interactions PUBLICIS SAPIENT | NISSAN PACE PLATFORM• Built scalable and resilient Spring Boot microservices for Nissan’s global PACE eCommerce platform supporting 190+ markets• Designed event-driven architecture using Amazon SQS for reliable asynchronous communication between distributed services• Integrated enterprise APIs through Apigee API Gateway for secure partner and dealer integrations• Developed Python automation scripts to streamline engineering workflows and reduce manual effort• Built ETL pipelines using AWS Glue and AWS Lambda (Python) with Pandas and PySpark for large-scale data processing• Implemented CI/CD pipelines and cloud deployments on AWS infrastructure• Contributed to a 900% surge in customer test drives and significantly increased dealer conversion rates WHAT DRIVES MEI’m passionate about cloud-native architectures, and GenAI/LLM applications. I enjoy building intelligent systems that scale globally and solving complex engineering challenges with a practical, user-first mindset. Open to conversations about building scalable AI platforms, distributed systems, and real-world GenAI applications. CORE SKILLSPython | Java | Kotlin | Spring Boot | REST APIs | GraphQL | AWS | MongoDB | Redis | Microservices | Event-Driven Architecture | Agentic AI | LLM Integration | Prompt Eng | Multi-Agent Orchestration | LangChain | MCP
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.