Saurav Kumar

Analytics Manager @Deutsche Telekom Digital Labs

Gurugram, IN

Managing AI Product Analytics team that fuels the unstoppable growth of AI powered products using advanced and cutting edge tech- Evaluation of customer facing chatbot powered by LLM- Identifying the opportunities through failed instances to make the Bot smarter- Helping to increase Call Deflections saving millions of euros- Deep dive of agents and usecases to increase the quality of the conversations- Prompt Engineering to make the agents perform better, controlled yet smarter- Managing automated reporting for different AI products like chatbot, AI Phone, AI Powered Search and content generations which serves different business problems- Using innovative methods to analyse AI Products with help of LLM, GPT to provide deeper insights, conversational moments, sentiment analysis, RCA for unresolved conversations, topic grouping- Migration of 50+ Tableau Dashboards to Metabase - More optimised, user-friendly, self service enabled dashboards, created standard templates and taxanomy to be used across different PODs and verticals.

Dayalbagh Educational Institute

Bachelor’s Degree, Business/Commerce, General

Alpha Plus Computer Education

Diploma in Financial Accounting, Computer Accounting

Dayalbagh Educational Institute

Office Assistant cum Computer Operator, Computer Applications

Indian Institute of Technology, Madras

Bachelor of Science - BSc, Data Science and Application

Dayalbagh Educational Institute

Master of Business Administration (M.B.A.), Finance and Financial Management Services