Nikhil Sawant
Customer Advisor @Lloyds Banking Group
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WORK HISTORY
Customer Advisor @Lloyds Banking Group
London, GB
Delivered exceptional customer support through inbound calls, webchat, and video consultations, ensuring prompt resolution of IT queries.• Planned Strategically and Demonstrated in-depth product knowledge and advocated for Lloyds Banking Group’s products and services, enhancing customer trust and satisfaction.• Collaborated effectively with stakeholders and maintained high service standards by empathizing with customer needs and providing tailored solutions to resolve IT issues effectively.• Handled high volume of inbound calls from customers being the first point of contact and troubleshooted technical issues on the online platform and tools.• Innovative thinking in terms of complaints and having the initiative to provide the best result to keep customers happy.
EDUCATION
University of Strathclyde
Master of Science - MS
Bharati Vidyapeeth
Diploma
SIT- Symbiosis Institute of Technology
Bachelor of Technology - BTech
Symbiosis Institute of Business Management, Pune
Diploma
ABOUT NIKHIL SAWANT
Business Analyst with 2+ years of experience across banking and fintech domains…
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