Nihil Sunil
Operations Shift Manager (Night Shift Ops) @Amazon
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WORK HISTORY
Operations Shift Manager (Night Shift Ops) @Amazon
L4 Operations Shift Manager; Acting Area Manager (L5 Cover) leading night shift operations for the Second Largest Legacy Delivery Station in Europe, managing ~75 associates & 3 Ops Specialists during BAU and ~160 associates & 6 supervisors at DBS2 +~60 Associates & 2 Ops Specialists at DBS3 during Peak (Nov- Dec 2025) while delivering performance, quality and safety improvements through data-driven, structured problem-solving. Selected for repeated L5 cover, leading night-shift operations across both DBS2 and DBS3 during peak period (Nov - Dec 2025) & L5 Cover at DBS2 Jan 2026 OnwardsDBS2: Lead night-shift operations processing 75k+ parcels per night in BAU and 145k+ during peak in a fast-paced, high-variance environment. Own quality metrics as the appointed Quality Lead (FPY), driving process optimisation and standard work adherence, delivering 29.9% FPY improvement YoY. Used time-off-task and productivity data to optimise labour deployment, contributing to £172k in annualised labour cost savings.DBS3:+33.18% improvement in FPY at DBS3, bringing it within the UK benchmark during Peak (100%+ volume spike) by enforcing standard work, flow control, and optimising labour/resource allocation +12% improvement in Efficiency Metric (TPH) by fixing headcount planning logic and improving daily volume projections using trend analysis Faster retrospectives + tighter accountability by introducing a daily “Day 0” end-of-shift context report for Ops SpecialistsAcross Both Site: Led change management for new processes on the warehouse floor, including training and embedding new ways of working to support safety, quality and productivity. Trained and developed a new step-up night shift manager, providing coaching, feedback and operational exposure across different functions. Partner with cross-functional teams (operations, planning, support functions) to resolve issues, manage constraints and maintain delivery promises under tight time windows.
EDUCATION
Universidad de Granada
MSc
SRM IST Chennai
Bachelor of Technology, Software Engineering
Universitat Politècnica de València (UPV)
MSc
Cranfield School of Management
MSc. Management, Business Administration and Management, General
ABOUT NIHIL SUNIL
I am a Strategy & Operations-oriented leader with experience spanning large-scale operations, process improvement, analytics, and early-stage business building.Currently, I lead high-volume, time-critical operations at Amazon, where my remit extends beyond frontline execution into site quality ownership, operational planning, performance improvement, and cross-functional decision support. Appointed Site Quality Lead in January 2026, I own First Pass Yield (FPY), a core quality metric, and have led initiatives focused on improving process reliability, reducing defects, and strengthening operational predictability at scale.My work sits at the intersection of operations, analytics, and strategy. I have led initiatives involving trend analysis, forecasting, labour and throughput planning, root-cause diagnosis, and process redesign, often working cross-functionally with Labour Planning, Central Operations, Process Excellence, People Experience and Site Leadership teams to influence planning decisions and implement sustainable improvements. I have also taken on Acting Area Manager (L5) scope during Prime Week, Peak, and from January 2026 onwards, including leadership across multiple sites during periods of elevated demand and operational risk.Prior to Amazon, I built experience across strategy, founder’s office, consulting, and technology environments. This includes contributing to UK market entry work in a strategy role, supporting investor-facing and growth initiatives in an early-stage fintech, and delivering structured problem-solving in a client-facing role at Accenture.What motivates me most is solving complex business problems at the point where strategy meets execution: diagnosing what is not working, aligning stakeholders, and translating analysis into measurable improvement. My experience has increasingly centred on operational strategy, business performance, and implementation in complex environments.
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