Nihal Karemore
Ai Robot Technical Support @Kabam Robotics
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WORK HISTORY
Ai Robot Technical Support @Kabam Robotics
Handle incident management for robot issues within SLA.Error handling and resolution.Remote monitoring and robot operations.Help robots find their way by remotely correcting their internal “GPS” location and driving/controlling the robot through unpredictable situations using Cognicept’s propriety intervention system (it’s like a video game).Identify and report errors/failures/bugs, and suggest improvements to processes and technologies.Manage inbound and outbound calls in a timely manner.Follow communication “scripts” and standard operating procedures.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives for our/OEM products.Keep detailed records of all interventions in the Cognicept database.Track personal/team qualitative and quantitative KPIs with your line manager.Take part in training and other learning opportunities to expand knowledge of Cognicept and the position.
EDUCATION
JD College of Engineering, Khandala
Bachelor of Engineering - BE
ABOUT NIHAL KAREMORE
As a technical support specialist for HCL, I am a dedicated and results-driven…
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