Nigel Ludlow
Availabilty Manager @Ericsson
Signup · Get unlimited contacts
WORK HISTORY
Availabilty Manager @Ericsson
Reading, GB
With Real Time Operations and Availability Management team, responsible for achieving Network Availability 24/7
EDUCATION
Riversdale College, Liverpool. L19 3QR (South Mersey College)
HNC+, Marine Radio & RADAR, Distinction.
ABOUT NIGEL LUDLOW
RECENT CAREER ACHIEVEMENTS AND KEY SKILLS. IT / System introductions, design, migrations, change, transition, transformation;* Network management from SNMPc & CA Spectrum/eHealth to SolarWinds Orion * Incident management from EasyVista to Cherwell Software ITSM / ESM.* Management of the raising, tracking and resolving incidents, problems that impact on the agreed SLAs.* Transformed Warehouse stock excel into Stock Control CMDB in Cherwell Software.* Focus on continuously feeding back into processes improvement and service design. KEY SKILLS Management Team Management | Team Development | Line Management | Leadership Skills | Communication Skills | Team Mentoring | Coaching | Training | Engineers |Time Management | Prioritisation | Task Management | Adaptability | Teamwork | Collaborative Problem Solving | Team Recruitment | Budget Contributor | Reporting | KPI | Customers | Escalation | Customer Complaints | Supplier Management | Vendor Management | System ITSM Help Desk | Service Desk Manager | IT Service Management | Cherwell Service Management (CSM)| Systems & Network Infrastructure Management | SolarWinds | CA Spectrum - CA eHealth | Castlerock SNMPc | Traffic Analysis | Availability | SQL | Database | IIS | Cloud | SAAS | On Premise | Security | Policy | Regulations | Process | Workflow | Users | Data Security| CRM | ISO | Information Security | Resilience | Business Continuity | CMDB | Asset Management | GPDA Industrial Telecoms Service Provider | Network Operations Center (NOC)|Operations | Business and IT Service Management | Service Desk Management | Customer Service | Customer Support | Supplier Management | Contract Management | Helpdesk Support | Best Practices | Go live handover from Projects to Service | Customer Satisfaction | Vendor Management | Supplier Relationship | Asset Management | Technology and Tools Radio Frequency (RF)| Microwave | PtP & PtMP | Network Infrastructure | Computer Network | Operations | IT Services | Application | IT Software | IT Support | Technical Support | Sales Support | Customer Support | Software Support | Engineer | Product onboarding and Turnkey | IT Applications | Data Analysis | Analytical Skills | Problem Solving | IT Manager | ITIL V3 | Service Management | ITIL process Mapping and Developing | Continual Improvement | Test | Audit | Attention to Detail | Change Management | CAB | Problem Management | Tickets | Severity | Impact | Root Cause Analysis | Knowledge Base | Workaround | PRINCE2 aware. SC Cleared.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.