Nidhi Thacker

Customer Service Representative @Walmart Canada

Kamloops, BC, CA

Awarded the Platinum Elite Level for 2023 For 224 Valid Applications of Walmart Rewards MastercardAchieved one of the highest ratings in the CSM department, maintaining a 95% customer satisfaction score throughout tenure. Managed an extensive inventory of over products and successfully sold over 500+ Walmart Credit cards to customers, contributing to a 20% increase in the store\'s credit card sales. Efficiently resolved customer queries by liaising with the customer service team, reducing resolution time by 30% and enhancing customer satisfaction Managed internal team schedules utilizing PowerPoint and Google Sheets, optimizing resource allocation and operational planning for the store manager, resulting in a 15% increase in team productivity.

Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics

Bachelor's degree