Nicole Gordon
Social Media Coordinator @DAC
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WORK HISTORY
Social Media Coordinator @DAC
Purchase, NY, US
Developed social media strategies and content for 30+ clients monthly, curating graphics, content calendars, and videos according to stylistic preferences and brand guidelines- Researched industry trends and created engaging and visually appealing content for social media posts and SEO-friendly website content- Monitored and analyzed the performance of content through monthly reports- Tracked and reported on key performance indicators (KPIs) to measure the success of social media content.
EDUCATION
George Mason University
Bachelor's degree, Communication and Media Studies
ABOUT NICOLE GORDON
Creative, innovative, and performance-driven Social Media & Digital Marketing Specialist with over 5 years of social media management, digital marketing, and post-sales experience. Skilled in tracking key digital marketing analytics, content creation, analyzing customer behavior, and building lasting relationships with internal stakeholders.Notable Customer Success Manager Impacts: Content Creation & Management: Proactively created social media calendars for clients, addressing their needs, and provided personalized support. Account Expansion: Effectively communicated the value of additional products or services, up-selling and increasing both revenue and users at a SaaS startup. Cross-functional Collaboration: Collaborated with various departments, including sales, marketing, product, and support teams, to ensure alignment, account growth, and seamless content creation. Shared audience insights, provided feedback on product enhancements, and advocated for customers\' needs.Areas of Expertise: CRM Software Post-Sales Support Recruitment & Training Social Media Management Team Management Project Execution Revenue Generation Onboarding Process Improvement Verbal & Written Communication Skills Cross-Functional Collaboration Technical Tools: Intercom Zendesk Salesforce Asana Jira Excel Hootsuite Canva Adobe Creative Suite SEOFeel free to reach out to me about Customer Success/Social Media opportunities directly:g••••••••@gmail.com
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