Michelle Diaz

Social Media Coordinator @DAC

Chicago, IL, US

Created and published digital communications for 30+ accounts under a high-profile insurance client, amplifying brand presence and customer engagement across Instagram, Facebook, and LinkedIn with a B2C focus- Designed branded graphics and visual content tailored to each agent’s identity while ensuring alignment with corporate standards and voice- Maintained strict compliance with regulatory guidelines, delivering clear, accurate, and engaging messaging that balanced creativity with industry requirements- Managed campaign distribution through content management systems (CMS), leveraging analytics and insights to optimize reach and effectiveness- Cultivated strong client relationships, aligning content strategies with business objectives and adapting quickly to feedback and evolving priorities- Contributed to the company’s monthly content team memo, writing newsletter-style articles and engaging segments that were distributed across the organization to keep employees informed and connected.

University of Alabama at Birmingham

Bachelor of Science - BS, Marketing