Nicole Zoia Gold
VP Operations, Customer Experience Client Setup @Independence Blue Cross
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WORK HISTORY
VP Operations, Customer Experience Client Setup @Independence Blue Cross
I lead a employee Operations organization that spans Product Operations, Client Setup and Implementation, Customer Experience & Provider Network Services teams, and Operations & Service Training for Commercial Group, Consumer, Medicare, FEP and TPA business. We\'ve earned a coveted 5-star CMS rating for our Medicare Advantage health plan for two consecutive years, and the Plan Excellence Award for our Federal Employee business. I am quite proud of the evolution of my role as a Founder and Executive Sponsor of our company-wide Building Blocks Leadership Development program that has catapulted dozens of top individual contributors into leaders.
EDUCATION
American University
Bachelor of Arts - BA, International Relations and Affairs
The George Washington University School of Medicine and Health Sciences
Master of Science - MS, Health Services Administration
ABOUT NICOLE ZOIA GOLD
When it comes to driving transformation or elevating the Customer Experience as an…
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