Nicole Senior
Senior Customer Success Manager @ThoughtExchange
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WORK HISTORY
Senior Customer Success Manager @ThoughtExchange
Toronto, ON, CA
EDUCATION
University of Paris I: Panthéon-Sorbonne
Business/Commerce, General
Ryerson University
Business, Management, Marketing, and Related Support Services
Durham College
Spanish Language and Literature
University of Toronto
Bachelor's degree
SKILLS
ABOUT NICOLE SENIOR
My Account Management position provided me with 10 years of experience in the areas of client relations, business development and strategic planning on a domestic and international platform. In this role I ran several successful product growth campaigns, resulting in significant increases in program profitability, and also developed an internal communication process for new launches and process changes. I had the opportunity to gain further insight into business functions and service delivery as a Director of Operations, during which time I was responsible for workforce management, service level delivery and long-term efficiency planning. This also included the creation of evaluation frameworks, performance measurement and compliance oversight.I have moved into a new role that offers comprehensive enterprise solutions and business planning, which includes program launches, change implementation, and expansion readiness. I thoroughly enjoy new challenges and the opportunity to ensure that our team creates and fosters a progressive environment that supports sustainable growth.
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