Nicole Hinton

Ticket Resolutions Specialist @Houston Astros

Houston, TX, US

Work escalation window in box office• Assist box office team members with escalations or issues • Assist in sales and marketing department in ticket order packaging and promotional campaigns• Effectively resolve customers’ problems or escalated to management when necessary• Train new hires on ticketing system and database management via Ticketmaster and ProVenue• Assist customers with issues involving the resale market (StubHub, Vivid Seats)• Organize box office paperwork and supplies and provided administrative support as necessary• Awarded Employee of the Month and nominated for Employee of the Year for outstanding customer service