Nicole Gonzales
Technology Systems Support Intern @MARTA (Metropolitan Atlanta Rapid Transit Authority)
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WORK HISTORY
Technology Systems Support Intern @MARTA (Metropolitan Atlanta Rapid Transit Authority)
Atlanta, GA, US
Provide L1/L2 support across HQ, field sites, and the TechBar, resolving tickets for Windows 10/11, Microsoft 365/ Entra ID, printers, and mobile devices.*Image and deploy devices, manage asset inventory, and troubleshoot Wi-Fi/connectivity issues (DNS/DHCP/VLAN) to restore access quickly.*Document fixes and create KB/ runbooks while collaborating with Network Services, Server Support, Application Support, PMO, QA, and Telephony.*Apply security best practices (MFA, least privilege) and communicate clearly with end users to meet SLAs.
EDUCATION
Kennesaw State University
Cyber/Electronic Operations and Warfare
North Gwinnett High School
High School Diploma
Georgia Gwinnett College
Bachelor's degree
Kennesaw State University
Bachelors Degree-Cybersecurity
ABOUT NICOLE GONZALES
I’m a senior at Kennesaw State University pursuing a B.S. in Cybersecurity with a minor…
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