Nicole Celentano

Call Center Training Manager @Hilton Grand Vacations

Las Vegas, NV, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2017 — Present

Call Center Training Manager @Hilton Grand Vacations

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I teach people how to connect with each other. Over the years I have redesigned all training curriculum and materials and facilitated the introduction to New Hires, skill sharpening/re-engagement Agent workshops, and Leadership development/Train the Trainer, for Call Center programs in Las Vegas, Orlando and Costa Mesa. My curriculum design and delivery has garnered awards for excellence and is used across our call centers serving 650+ Agents. My emphasis is on making genuine connections with guests through human connection to elicit buying versus selling, de-escalation techniques, and inspiring guest ownership with my Agents and staff.

SKILLS

Visual MerchandisingTrend AnalysisPersonal BrandingFashionStylistsBrand AmbassadorshipMarketing StrategyInterior DesignLoyalty ProgramsRelationship MarketingFashion ShowsCustomer ExperienceSocial NetworkingMarketingCustomer ServiceDesign ResearchStyle GuidesFashion DesignAestheticsPersonal ShoppingBrand AwarenessImageBuilding RelationshipsTrend ForecastingVintage ClothingBranding & IdentitySales PresentationsCustomer RetentionRetention ProgramsTailoringSales Rep TrainingSales Leadership TrainingInterviewsFashion ResearchMentoringStylingCustomer Loyalty ManagementWardrobeVisual RepresentationMerchandising

ABOUT NICOLE CELENTANO

As a Call Center Training Manager at Hilton Grand Vacations for over six years, I am…

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