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Nicolas Katsouras
General Manager Outsourcing @LMG
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WORK HISTORY
General Manager Outsourcing @LMG
Sydney, AU
EDUCATION
Western Sydney University
Graduate Certificate, Business Administration
Harvard Business School
High Potentials Leadership Program, Organizational Leadership
AGSM @ UNSW Business School
AI innovation for organisations
Australian Institute of Credit Management
Certificate, Financial Services
Western Sydney University
Graduate Diploma, Business Administration
ABOUT NICOLAS KATSOURAS
Senior GM leading large-scale operations and offshore delivery across multiple geographies. Known for stabilising complexity, lifting performance, and building high-impact teams that deliver sustainable commercial outcomes.In my current role, I lead LMG’s Outsource product and offshoring function, with responsibility for large-scale operations, business process optimisation, and performance across multi-geography environments.Across my career, I have led teams through periods of change, transformation, and growth, improving operational efficiency, quality, and consistency while rebuilding trust with customers and internal stakeholders. I am particularly experienced in aligning people, process, and technology to drive sustainable performance improvements.I am passionate about developing leaders, fostering high-performance cultures, and breaking down silos to create teams that are aligned, empowered, and accountable. I believe the strongest results are achieved when clarity, trust, and collaboration underpin execution, enabling organisations to deliver long-term value for customers, partners, and shareholders.
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