Nicola Shepherd

Principal Business Consultant @Pegasystems

Newbury, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

May 2019 — Present

Principal Business Consultant @Pegasystems

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Reading, GB

EDUCATION

1986 — 1988

Eccles 6th form college

2 A levels, Sociology and Communication Studies

1981 — 1986

Bedford High School

8 O Levels and 2 A Levels

SKILLS

TelecommunicationsLeadershipMobile DevicesCustomer ServiceProject ManagementStakeholder ManagementMicrosoft WordTelecommunications BillingTeam LeadershipAccount ManagementChange ManagementCredit RiskCustomer ExperiencePowerpointMicrosoft ExcelWirelessCustomer Relationship Management (Crm)Unified CommunicationsBilling ServicesMobile CommunicationsMicrosoft OfficeSalesPre-SalesCorporate CreditTeam ManagementManagementStrategySolution SellingVoice Over Ip (Voip)Operations ManagementManaged ServicesGlobal MobilityBilling SystemsOutsourcingEmployee Engagement

ABOUT NICOLA SHEPHERD

An experienced senior leader with strategic business value expertise. Having a demonstrated history in customer service, billing, contact centres, digital transformation and Outsource management and then moving into business value consulting has given me a strong business background coupled with a disruptor attitude to find the best outcomes and business value for clients.A particular strength is my stakeholder management, both at executive and at coal-face levels, on which I place great emphasis and effort as I see this as a vital part of my personal brand. I’m committed to creating a culture and partnership of trust in the team dynamic where perspectives and contribution is valued.

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