Nicola Levillard
Director of Call Centre Operations @Comparison Tech
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WORK HISTORY
Director of Call Centre Operations @Comparison Tech
Responsible for all outsourced and suppliers relationships to ensure efficient call centre operations and drive revenue growth.• Manage all customer contact activity onshore and offshore, optimizing processes for maximum efficiency.• Head operational activities in the subsidiary company in India, leading to improved performance and cost savings.
SKILLS
ABOUT NICOLA LEVILLARD
Commercially astute and internationally experienced Call Centre Operations Director with a proven track record of driving performance, profitability, and customer satisfaction across onshore and offshore teams.Proven ability to lead transformational change, build high-performing multi-functional teams, and manage complex BPO and outsourcing partnerships across the UK, India and South Africa.Currently overseeing all call centre and customer contact operations for a major UK-based price comparison platform, delivering measurable improvements in efficiency, customer satisfaction, and commercial returns. SKILLS OVERVIEW:• Call Centre Operations (On / Off Shore)• Sales Strategy & Functional Management• Multi-Functional Team Leadership• Operational Strategy Design & Execution• 3rd Party Supplier Partnership Development• Performance Management• Employee Engagement• Business Transformation• Financial Management• Quality Assurance & Compliance• Succession Planning
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