Nicky Fletcher

Head of Governance Operations @Healthcare At Home

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2017 — Present

Head of Governance Operations @Healthcare At Home

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Burton upon Trent, GB

SKILLS

Business Process ImprovementChange ManagementLeadershipMisRelationship ManagementCustomer ExperienceCustomer ServiceCoachingAnalysisProcess ImprovementManagementTrainingStakeholder ManagementTeam LeadershipProject DeliveryBankingQuality AssuranceRisk ManagementTeam ManagementCall CentersBusiness AnalysisCredit CardsFinancial RiskProject ManagementPerformance ManagementFinancial ServicesCrm

ABOUT NICKY FLETCHER

A confident, enthusiastic, versatile decision making Senior Operations Manager with a proven track record of managing and implementing new initiatives and projects. Skilled in communicating at all levels allowing me to suggest areas of improvement to maximise sales and build powerful cross boundary relationships with trust and respect enabling the implementation of effective change solutions. Described by others as an exceptional motivator and developer of people who leads performance improvement and builds powerful teams in demanding and challenging environments.In-depth understanding of risk and control management, 11 years experience gained within in a large financial services company

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