Nicky Crawford
Service Assurance Manager @Halfords
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WORK HISTORY
Service Assurance Manager @Halfords
SKILLS
ABOUT NICKY CRAWFORD
An accomplished Service Delivery Manager with over 20 years of experience in the IT industry, I have honed my expertise in delivering high-performance IT support models and managing technical teams to exceed client expectations. My journey has equipped me with a robust skill set in leadership, communication, and project management, allowing me to thrive in fast-paced environments and drive significant service improvements.I hold an ITIL V3 Foundation qualification and have a proven track record of managing service delivery for large-scale clients, including overseeing major incident management, change management, and risk management. My career has been marked by my dedication to continuous improvement and my ability to work effectively at all levels of an organisation. I am passionate about leveraging my skills to develop and implement innovative service delivery strategies that drive client satisfaction and business growth.
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