Nicki Williams

Community Manager @Continental Properties

Jacksonville, FL, US

Manage daily operations of a luxury apartment community, ensuring top-tier service & resident satisfaction.• Develop and implement strategies to optimize occupancy rates and resident retention.• Recruit, train, and supervise a team of property staff; manage employee schedules and performance.• Oversee all aspects of resident services, including handling inquiries, resolving complaints, and enhancing the overall living experience.• Conduct regular site inspections and coordinate maintenance and repair activities to uphold property standards.• Schedule and oversee the work of external vendors and contractors to ensure timely and quality service delivery.• Monitor budget performance, control expenses, and implement cost-saving measures while maintaining property profitability.• Administer lease agreements, renewals, and terminations; ensure compliance with lease terms and property policies.• Oversee financial transactions, maintain accurate financial records, and prepare annual budgets.• Manage collection of overdue rent and other payments; work with collections agencies as necessary.• Implement programs and initiatives to foster a strong community atmosphere and enhance resident satisfaction.• Plan and manage capital improvement projects, including obtaining bids, coordinating with vendors, and overseeing project execution.• Organize and execute community events, including catering, entertainment, and logistics to enhance resident engagement.• Develop and execute marketing strategies, including social media campaigns, to attract new residents and promote community features.

Georgia College and State University

Master’s Degree

Georgia College and State University

Bachelor’s Degree

California State University-Dominguez Hills

Special Education Teaching Credential