Nicholas Augustine-Cox
IT Support Technician @Cloudflare
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WORK HISTORY
IT Support Technician @Cloudflare
London, GB
Providing IT support to Cloudflare\'s London office- Monitoring and updating in-house ticketing systems and use of SOP documentation to consistently achieve SLA & KPI targets- Ensuring Staff experience a frictionless user experience by provisioning and deploying new and non-new hire equipment. Across iOS, Android, Mac, PC and Linux platforms- Ensuring staff stay well connected, providing Telecom technical support on-site and remotely, including liaising with mobile networks to solve carrier issues- Asset management through inventory systems allowing for accurate reporting and delivering an efficient service- Making sure on-site productivity is consistent by maintaining and troubleshooting variety of hardware on-site, including Displays, Printers, Docking Solutions- Collaborating with various internal teams and external stakeholder to improve service efficiency. Achieved through use of G-Suite/Workplace Chat/Quip/Bluejeans/Zoom- Prompt reporting of internal bugs in order to assist in maintaining service uptime and retaining productivity- Support & contribute to improving A/V&V/C provisions within the company. Helping discover new ways we can use technology, keeping my knowledge fresh on our vendors offering to maximise our usage- Assisting in the Successful completion of many events for broadcast and recording both internally and externally- Usage of python scripting to minimise human touchpoints and therefore errors in workflows- Usage many of the big software players to achieve the above- Jamf - Intune - Atlassian Tools - Okta - Cloudflare Tooling
EDUCATION
Goldsmiths, University of London
Bachelor of Arts, Political Science and Government
Goldsmiths, University of London
BA, Politics with Economics
SKILLS
ABOUT NICHOLAS AUGUSTINE-COX
IT Technician with 4+ years experience providing excellent on-site and remote support to some of the biggest names in Tech. Currently supporting Cloudflare out of their London Office. Dealing with ambiguity, flexibility, and organisation are some core strengths which regularly get put into action. I pride myself on providing exceptional service to both internal & external customers. I welcome the opportunity to bring my skills & mindset to any company I work in.
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