Nicholas Sephton-Ward
Senior Program Manager, Eu Avs @Amazon
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WORK HISTORY
Senior Program Manager, Eu Avs @Amazon
Assumed ownership of EU Central Operations transformation agenda without transition, stabilising a multi-market function and defining forward operating strategy under ambiguous conditions.Designed and secured executive approval for a structural operating model redesign, evaluating multi-scenario models (incremental optimisation vs centralised automation vs full AI-enabled redesign).Delivered ahead of plan OpEx savings through agentic AI integration and workforce realignment while maintaining service continuity.Sponsoring and deploying 11 AI agent solutions and 2 internal tools, shifting core workflows from human-dependent execution to system-enabled leverage.Owned EU HC planning and operating model evolution, balancing capital efficiency, regulatory considerations, and service risk mitigation.
EDUCATION
Cardiff University / Prifysgol Caerdydd
Bachelor's Degree, Geology
Cardiff University / Prifysgol Caerdydd
Doctor of Philosophy (Ph.D.), Petroleum Geology
SKILLS
ABOUT NICHOLAS SEPHTON-WARD
I’m a senior commercial and e-commerce program leader with 6+ years at Amazon, most recently owning a €700M+ EU retail portfolio across nine markets.I specialise in turning complex data into clear commercial choices, scaling teams and operating models, and delivering sustained revenue growth at scale.My experience spans P&L ownership, vendor strategy, AI-driven transformation, organisational design, and inclusive people leadership. I’ve led teams of 20+, redesigned org models impacting 1,300+ employees, and delivered measurable financial and operational outcomes across Europe.
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