Nicholas Godin
Retention Manager @Varsity Tutors, a Nerdy Company
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WORK HISTORY
Retention Manager @Varsity Tutors, a Nerdy Company
Led a high-performing retention team responsible for reducing customer churn and protecting recurring monthly revenue (MRR) across a national client base. Improved core performance metrics including Lost MRR, Repeat IB Rate, and early-session engagement through targeted coaching, structured QA frameworks, and data-driven performance management. Built and leveraged dashboards and reporting to identify trends, surface risk, and inform operational decisions, while partnering cross-functionally with QA and Service Innovation teams to pilot and refine customer experience improvements.
EDUCATION
The George Washington University - College of Professional Studies
Master's degree (Candidate), Political Management
Thomas College
Bachelor's degree, Public Relations, Advertising, and Applied Communication
ABOUT NICHOLAS GODIN
Experienced leader with a proven record of exceeding metric expectations and leading high-performing teams through servant leadership. I\'m currently pursuing a Master\'s Degree in Political Management at The George Washington University.
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