Nicholas Audley
Service Desk Manager @CLS Group
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WORK HISTORY
Service Desk Manager @CLS Group
London, GB
CLS is a world leader in the processing of foreign exchange (FX) transactions across 18 countries with around five trillion USD processed per day on average.My responsibilities include all first and second line support functions for the London, Japan and Hong Kong offices. I have 4 direct reports with 34 indirect reports, which includes an offshore Service Desk and local Desktop Support capability. In addition to the support function I also manage all user administration, which includes access to Core FX and Financial systems.Reporting to the Lead Service Delivery Manager within CLS I support the Service Management team with Process ownership; Service Acceptance; Audit Readiness and Supplier Management.
SKILLS
ABOUT NICHOLAS AUDLEY
Certified with ITIL Expert. Service Desk / Desktop Support Management, Service Level Management, Access Management, Process Ownership, Service Acceptance, Audit Readiness, Supplier Management, Data Management and Excel Automation Expert.
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