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Nicole Hackley
Solution Delivery Manager @EVOTEK
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WORK HISTORY
Solution Delivery Manager @EVOTEK
Austin, TX, US
Manages the Delivery Operations and is responsible for the overall Service Delivery of a project.• Manages the contract effectively, which includes operations, transition, finance & providing leadership, in order to provide clients with a high-quality service• Ensures all targets and deadlines described in KPIs and SLAs are met according to contract & client’s expectations• Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities• Works closely with the transition team & key client stakeholders to timely address and resolve any transition issues• Develops strong working relationships with key client stakeholders and proactively addresses their needs• Drives best practices sharing sessions amongst the teams to augment delivery• Manages internal/external technical resources for project delivery• Accurately forecasts and manages costs & profitability for the project
EDUCATION
Kansas State University
Bachelor of Science (B.S.), Secondary Education and Teaching with an Emphasis in English
ABOUT NICOLE HACKLEY
I am an accomplished Project Manager with 15+ years of tech industry experience, leading custom, complex projects through the entire project life cycle for large small, medium and large enterprise companies. I am a Certified Project Management Professional (PMP), Certified Associate Project Manager (CAPM), Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM).Respected as a highly organized, communicative, and collaborative project owner who leads cross-functional teams and aligns resources to achieve on-time, high-quality, tested results. Using a people-focused approach, I aim to build and maintain lasting relationships, both with project teams and the clients we are serving. I am an innovative leader who is committed to continuously growing and learning professionally and personally. My goal is to continue making improvements in my processes, communication, and methodologies to ensure top-tier results and success for my clients.
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