Neville Coutinho

Customer Success Manager @IBM

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Customer Success Manager @IBM

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Partner with clients as a Customer Success Manager for IBM Verify, helping them adopt, optimize, and extract maximum value from identity solutions. Act as a trusted advisor, ensuring successful product adoption, issue resolution, and strategic alignment.

EDUCATION

2008 — 2012

Don Bosco Institute Of Technology

Bachelor of Engineering (B.E.)

SKILLS

Virtual TeamsManagementTeam BuildingMicrosoft OfficeSalesFreight ForwardingSystem AdministrationIsamLdapTroubleshootingSupply ChainIntercultural CommunicationTivoli Access ManagerSoftware DocumentationPowerpointMicrosoft ExcelMarketingActive DirectoryUnixTeamworkLinux

ABOUT NEVILLE COUTINHO

I am an Identity & Access Management (IAM) and Cybersecurity professional with over 12 years of global experience helping organizations secure their digital identities and streamline access management. Currently, I serve as a Customer Success Manager for IBM Verify, partnering with clients to maximize the value of their IAM investments.Throughout my career, I have led consulting, implementation, and assessment engagements across industries, specializing in Saviynt, Azure AD/Entra ID, IBM Verify, PAM solutions, and more. My experience spans both technical delivery and strategic advisory, ensuring organizations adopt scalable, secure, and business-aligned identity solutions.I’m passionate about simplifying complex IAM challenges, building trusted client relationships, and enabling businesses to adopt identity-first security at scale.Key Areas of Expertise: Customer Success & Stakeholder Engagement IAM Assessments, Implementations & Strategy Leadership, Team Collaboration & Knowledge Building Identity Governance & Administration (IGA), Access Management (AM) IBM Verify | Saviynt | Azure AD | ADFS

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Neville Coutinho — Customer Success Manager at IBM in Mumbai, MH, IN | Unifers