Nevid Aurelio Balbuena Tamayo
Client Relations Account Manager @Worldpay
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WORK HISTORY
Client Relations Account Manager @Worldpay
Mexico City, MX
Responsible for overseeing the operational flow in México- Ensure a positive and consistent relationship for the operations team with other Worldpay internal teams (Product, Development, Commercial, Strategic Expansion, etc.), as well as with external providers- Serve as primary point of contact of the Operations team, to support problem resolution and ensure the correct functioning of the operation- Provide an analysis on how unexpected issues or panned changes in the operation might impact other teams processes or Worldpay external clients. Report and communicate them to internal stakeholders- Monitor the overall performance of the assigned product and market operation, identify issues, propose solutions and improvement oportunities- Ensure the correct configuration of the clients in the system/platform, according to the paperwork received, coordinating with Commercial and Implementation teams.
EDUCATION
Tecnológico de Monterrey
Diploma / Design and Process Improvement
Tecnológico de Monterrey
Diploma / Management Skills Development
Instituto Politécnico Nacional
Bachelor's degree, Accounting
Universidad del Valle de México
Diploma of Education, SCRUM Master Certification
Escuela Bancaria y Comercial
Diploma / First Class Leaders
SKILLS
ABOUT NEVID AURELIO BALBUENA TAMAYO
A proven thought leader with a breadth of payments industry knowledge in shaping and…
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