Eric Neumar
Senior Customer Care Manager @Lumen Technologies
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WORK HISTORY
Senior Customer Care Manager @Lumen Technologies
Paris, FR
Senior Customer Care Manager – EMEA Service Delivery department.Single point of contact and highly skilled customer care support for multiple customer accounts, managing the customer needs to ensure the highest levels of customer satisfaction. Management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Escalations management.
EDUCATION
Lycée naval
Baccalaureat, Math physics
Université Polytechnique Hauts-de-France
DESS, computer science, telecommunication
SKILLS
ABOUT ERIC NEUMAR
Extensive Telecommunications/Industry background gained within national and multinational…
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