Nency Patel

Software Developer @Cineplex

Toronto, ON, CA

Designed and developed custom plugins, workflows, and business rules using C# and the.NET framework to extend and enhance functionality within Microsoft Dynamics CRM• Extensive experience in configuring and customizing Dynamics CRM entities, forms, views, workflows, and business rules to meet business requirements.• Responsible for designing and developing UI components using HTML, CSS, JavaScript for Digital Signage• Experience in SSRS for development of reports for CRM and other applications.• Actively participating in the migration of data to Salesforce, including data mapping and extraction.• Designed and normalized relational databases, developed SQL queries and stored procedures for Dynamics CRM.• Created API to call third-party services and update databases using C#• Developed ServiceNow custom workflows and integrations to automate ITSM processes.• Developed an integration between ServiceNow and Azure DevOps.• Created and optimized RESTful APIs for seamless data exchange between ServiceNow and.NET applications.• Configured and customized ServiceNow applications using Business Rules, Client Scripts, UI Policies, and Workflows/ Flow Designer to streamline business processes and enhance user experience.• Implemented CI/CD pipelines using tools like Azure DevOps to automate build, test, and deployment processes, ensuring faster and more reliable software delivery.• Handled production issues, performing root cause analysis and implementing quick resolutions to ensure minimal downtime• Conducted browser compatibility testing to ensure applications function correctly across differentbrowsers and versions, providing a seamless user experience.• Implemented Power Automate workflows to automate business processes and integrate applications, improving efficiency and productivity.

Gujarat Technological University (GTU)

Bachelor's degree, Computer Engineering

University of Windsor

Masters of Applied Computing , Computer Science