Neil Woodham

Chubb Insurance System Support Lead @Chubb

City Of London, GB

Lead the EMEA IT Service Management team in delivering application enhancements, support, and upgradesfor business-critical systems, including the Complaints application and End-User Computing complianceplatform. Provide day-to-day leadership and direction to a team of Senior Business Analysts and Senior MI & SystemsAnalyst and Project Manager support ensuring successful task completion and knowledge sharing. Develop and implement performance targets, training plans, and ongoing assessments for team members incollaboration with the EMEA Head of IT Service Management. Manage the configuration and support of the Respond application, ensuring optimal logging, management,and reporting of customer complaints. Ensure compliance with Chubb’s Technology, Cyber Security, and Data Policies & Standards, maintainingapplications within Information Security and Architectural mandates. Own and manage change processes, maintaining accurate updates on the Jira board for all assignedchanges. Conduct and document regular stakeholder and vendor meetings, including monthly Respond Sponsormeetings and weekly IT-Complaints Ops calls.